Avaya IP Office

Avaya IP Office™ Platform

Engagement Can Accelerate Growth and Revolutionize How You Do Business

Transform the way you conduct business. Create a seamless engagement experience for your customers and employees regardless of their locations, devices, or applications. Now, you can have telephony, messaging, conferencing, contact centre, video, and unified communications—all in a flexible platform from Avaya that easily and affordably scales as your communications needs change.

Starting with as few as five users, Avaya IP Office easily scales to 3,000 users at a single site or in up to 150 locations. Enable your mobile workforce to collaborate, and promote commerce any place, any time, and on any device. True plug and play reduces IT overhead, effortlessly rolling out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365. And, rely on Avaya support services to optimise your solution’s performance, maximise system uptime, and protect your investment in Avaya technology.

Streamlined Deployment

Fewer install steps, simpler client installs and more auto detection for a faster implementation.

Increased Capacity

Increase system capacity with a reduced footprint, and up to 50% less memory required to scale as you grow.

Easier Management

Centralised licensing, extended diagnostics and proactive voice quality monitoring to keep the system up and running smoothly.

Rich User Experience

Extended Avaya client functionality, improved web collaboration experience and richer APIs to integrate with whatever solutions your business needs.

Resilient and Secure

Unique resilient architecture and built-in, always-on security critical for systems in the cloud.

Stay Connected For Non-Stop Productivity, From Anywhere..

Being on the road no longer means being out of the office.

Each staff member has just one number that customers use to reach them in any location, on any device. Route all calls through your office to assure privacy.

Reduce carrier charges by placing calls over available WiFi. And give remote and mobile staff in-office capabilities from virtually any device, including access to the corporate directory, conference control, presence, and instant messaging. Your staff can use an IP Phone at home—without the VPN overheads—enabled by Avaya Session Border Controller.

Expand Your Customer Engagement Capabilities

Improve customer experience and contact centre agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact centre. Turn a cost centre into a profit centre by using agent downtime to automatically initiate outbound upsell calling campaigns. Whether you choose a cloud or on-premise model, Avaya IP Office offers complete contact centre solutions that grow with you: