Contact Centre Solutions

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iPECS CCS

Smart All-in-one, Smart Customer Service

iPECS Contact Centre Suite is a multi-channel Contact Centre solutions package for SMB. Its multiple channels and comprehensive all-in-one solution provide seamless connections for your smart customer services.
Single, All-in-one Platform
• Managing telephone, E-mails, faxes, SMS, web call back, call-back in queue, Web chat, Social Networking
• Different rules for each media or channel
• Virtual server support for multi-functional servers
• Agents use the same iPECS CCS DESK agent for multi-media call handling
 Cost Control
• Modular architecture for flexible, scalable and cost effective configuration based on the requirement
• Cost effective bundles for initial installation
• Easy addition of modularized functions in options
• Lower TCO
› No need additional server for cards
› Use HMP(Host Media Processing), no dialogic card
• Less maintenance with no hardware and less servers
• Prompt respond and real time business rule change with easy self creating Call Flow Design tool
• Easy and intuitive tools reduce training cost
• Self service automation reduces bottom line cost
Simple and easy to use
 
• CFD(Call Flow Design) for business process set up provides pre-defined best practice Call Flow Sample, simple drag and drop tool, and real time changes without needing to learn complex administration or script.
• Easy project management for customers & partners allows company to develop its own templates, and faster implement and reduce chance of error.
• Drag & drop call control
• Flexible and intuitive Dash board and reports
• Messenger type of CCS Desk agent